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What Our Customers Are Saying

We take pride in offering prompt, reliable service to homeowners and businesses alike whenever plumbing, electrical or HVAC issues arise. But don’t just take our word for it—see below for reviews from a few of our happy customers.


Residential HVAC Service

We installed a HVAC system for Wendy L. and her husband back in April of 2014. They had major issues with mold before the installation and continued to have serious problems during the past year, which even led to health problems. Our HVAC estimator, Darryl, went to address the issue and discovered the underlying problem. Although it was not an issue with the installation, Darryl had the installation techs go out to clean and relocate the vent at no cost to the customer. Wendy called us as soon as Darryl, Jeremy and Charles left her home and this is what she had to say:

“Everything was taken care of today. They were just amazing. They got everything done real quick, no mess, [they were] real polite. They were just awesome. … [It was] The best news we’ve had since we’ve moved into this house. … To get something taken care of and feel confident that we won’t have to run down this road again in another year and a half is a huge relief.”

-Wendy L.


Commercial Plumbing Service

Progressive hoses parked inside service garage
“I wanted to take a brief moment to pass on my thanks and praise for two of your employees, Mr. Scott Gladden and Mr. Todd Carroll. Scott was most courteous and professional throughout the long repair process. He understood the situation we were in being a hotel with no water for a period of time. At times, guests even approached him about when the service would be restored and he was courteous and respectful in answering their untimely queries. He worked with me directly in providing information about the timeframe, process, and problems encountered. Definitely a more pleasant experience than I am used to …. [Mr. Carroll] even called me directly to ensure we were being taken care of and to ask about the service we were provided.

These two gentlemen in my opinion are great assets to your organization and represent it well …. We look forward to a continued relationship with Progressive for all our plumbing needs.
– Joshua N.


Water & Sewer Line Service

“Please extend my thanks to everyone who worked on relocating our water and sewer lines. We were very pleased with our dealings with your firm. This extended from the punctual and prompt bidding process through the quick and thorough completion of the work. Everyone did everything they said they would do when they said they would do it. We could not ask for more.”
– Douglas L.


Home Plumbing Service

Progressive water heater technician
“Our Rinnai tankless hot water heater had begun to malfunction, intermittently failing to fire up and heating water …. Several service companies, including the local gas company that had done the original installation were unable to restore proper function. We called Progressive. They suggested a specific plumber on their staff who supposedly was most knowledgeable about tankless water heaters. The office called the next morning to say he was on his way. He arrived when planned, immediately diagnosed the problem and diagnosed the source as a complicated installation of several unnecessary valves that had failed over time. He was friendly, courteous, knowledgeable, and took time to explain his diagnosis and show us his solution …. It was actually enjoyable having him in our house.”
– George S., Chapel Hill


Home Plumbing Service

“My husband and I would like to express how very pleased we were with the service we received in January of this year from your company. Steve A. and Marty G. did a wonderful job. Not only did they let us know exactly what they were doing, they were very quick, efficient and very knowledgeable about their craft. We would recommend your services to anyone and if we are in need of plumbing services in the future, we will be sure to call.”
– Gloria C.


Home Plumbing & Electrical Service

“I called [Progressive] because of storm/tree damage, which took out both my power and caused my water main to burst. Progressive could do both. From my initial call to the arrival of the electrician and plumber, I couldn’t have been more pleased. At no point did I feel taken advantage of and I was back in my house within days, not a week or more, as anticipated (had to wait for the city inspections!) They even had to deal with the insurance company on my behalf. I would use them again and highly recommend them for your ‘mechanical’ needs.”
– Ashley S., Durham


Home HVAC Service

Raleigh Air Conditioning Repair Technicians
“Darryl Boswell was very professional, detailed, and responsive. From the initial quote and throughout, he made recommendations, answered all our questions, and was on-site for the Trane HVAC install. The job required additional services which were priced very fairly. From start to finish, Progressive did an excellent job. We would highly recommend them and use them again.”
– David E.


Home Toilet Repair

“I was very impressed with your plumbing company. I had a commode problem last week and Steve came and unstopped it but told me I would eventually need a new one. Shortly after he left, it stopped up again and he promptly came and put in a new one. Plus, he subtracted the earlier charge of repairing the commode from the charge of installing it, which I thought was very fair. Steve did a good job and was always on time. He also took the time to explain my situation to me very thoroughly. He seemed very knowledgeable and I also didn’t feel like he would take advantage of me. He is definitely a credit to your company. If I ever need a plumber again, I will certainly contact Progressive. I hope all your employees give good customer service like Steve displayed.”
– Kay M.


Water Line & Plumbing Service

“I just wanted to send a note thanking Dwayne Sandy for his careful work while installing my water line and interior plumbing fixtures. I’ve never been so pleased to have a giant, boulder spewing trench, a rediscovery of our long departed buried pet cat (“Midnight”), forensic investigation (“possible homicide”) by the Chapel Hill Police Department, front and back cutting edge re-landscaping, and of course toilets that actually flush (and do not leak) as well as a sealed kitchen faucet. Many thanks for the timely and professional work.
– T. Craig D., Chapel Hill


Home Faucet Installation

Progressive plumbing tools
“Earlier this month, we completed a major renovation to our home in Wake Forest, and we feel very fortunate to have has Gilbert Rodriguez and a second technician do the work for us. The job was challenging from the beginning. Not only was Gilbert dealing with an older house and the unknown factors that can represent, but the fixtures we selected through Wilkinson Supply were not ordered with all the necessary parts. Fortunately, Gilbert’s good judgment and careful reading of the instructions, won the day.

We really appreciate the extra time, phone calls to the supplier, and careful reading of the instructions to do the job right. Gilbert expressed his philosophy as – ‘doing the job the way he would want it done in his own home.‘ Once again, we are most pleased with the professional and courteous service your company provides. Thank you so much.”
– Lee & George H., Wake Forest

Contact Progressive Today

Our Customers Love Us!

From my first call to Progressive’s office, my conversation with the electrical manager, through the end of the job when all was done, Progressive did a great job for me. They were very professional, friendly, and flexible. The work was to relocate receptacles and switches from a wall that was being removed from our house, and also to add receptacles to another room. They sent two men who had to spend several hours both under and in our house. I recommend them highly and will use them again.


- Bern Gartts (Nov 2015) - Review From Google

Brian performed maintenance check on the HVAC (I hope I used the correct term). His visit was just a few days we experienced unusually cold weather in mid-October. He was very helpful by providing answers to my questions. He also explained things that I was not aware of. I did not like the programmable thermostat and he replaced it with a simple thermostat which I understood much better than the programmable. I now feel much more comfortable after he inspected the system.


Jean Allen (January 2016) - Review From Google

I had Progressive install a new tankless water heater. The technicians name was Larry and his helpers name was martin. They were both very polite and their work looks very neat. We are very happy with our new tankless heater.


Tyler Smith (February 2016) - Review From Google

We have had our HVAC replaced by this company and have a current service contract and loved them.Darryl who worked with us was great. The greatest part of the company though is how attentive, helpful, and responsible Kat was! She was constantly available and providing any assistance we needed.


Gina-Maria Pomanna (November 2015) - Review From Google


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